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AI MAX Hospitality · demo

A demo on a real venue: Kooglana, Rijeka

This is not a slide deck with invented data. The demo is a system that runs today at Kooglana, an entertainment and dining centre in Rijeka. Below: what you can see, what we measure and what does not exist yet.

Request a demo See the system at kooglana.hr

Chat quality — measured, not assumed

In the console the owner sees how much guests actually use the assistant and where it gets things wrong. Real guests are counted separately from tests and scripts, so the numbers are not inflated.

  • 102

    conversations with real guests

  • 300

    guest questions

  • 49 %

    answered from the database and rules, without an AI model

  • 13 %

    questions with a detected failure (39 of 300)

Source: Kooglana console, the last 7 days up to 8 October 2026. This is one week at one venue — a small sample, not a promise for other venues. Of the 39 failures the owner confirmed 4; the system itself marked 35 as resolved and keeps checking them, which is not human confirmation.

  • Where traffic comes from: real guests, tests and scripts, each separately
  • Share of answers from the database — fast and with no AI-model cost
  • Failure types: answer off-topic, the chat did not know, the guest was unhappy
  • What guests ask for that you do not offer — a demand list for menu and purchasing
  • What guests ask about: food and drink, birthdays, opening hours, laser tag

The learning loop: a mistake becomes a fix

We do not promise a perfect chat. We promise that a failure is visible, that it gets fixed and that someone checks whether the fix held.

  1. 01

    Detection

    The system flags a bad answer itself: “I don’t know”, off-topic, an unhappy guest or a repeated question.

  2. 02

    Record

    The failure is logged with the guest’s question and the answer the chat gave.

  3. 03

    Fix

    The owner writes the correct answer, or the system proposes one; the owner sees what was learned.

  4. 04

    Check

    The “Check what the chat answers now” button sends the same question to the live chat and shows the answer before and after.

  5. 05

    Watch

    If a failure that was already fixed comes back, it is logged as a regression and an alert is sent.

The chat also corrects typos in dish names (e.g. “bitovnica” → borovnica).

Staff roles — everyone sees only their own

The staff console has roles with restricted access. The rule is “denied unless explicitly allowed”, and it is enforced on the server, not just by hiding menu items.

  • Play area

    Birthdays and availability of bowling and laser tag.

  • Waiter

    Availability, bookings, tables and takeaway orders.

For now the roles are view-only: staff see the data but do not change it from these views. Each company’s data is kept separate from every other company’s.

What this demo is not

The demo shows what already runs at Kooglana. We are working on extending it towards staff operations — records, checklists and HACCP — but that is not part of this demo and we have no delivery date. We do not publish prices for other venues yet.

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